Privacy Policy

Last Updated: September 24, 2026

Welcome to Couch & Rug Cleaning Brooklyn, operating as a DBA of ny-carpetcleaning-nyc inc. ("we," "our," or "us"). We respect your privacy and are committed to protecting the personal information you share with us through our website.

Information Collection

• Voluntary Data: We collect information you manually provide when requesting a free quote, booking a cleaning service, or contacting us. This directly includes your name, service address in Brooklyn or surrounding areas, phone number, and email address.

• Automated Data: Our servers automatically record standard web metrics when you visit, including your IP address, browser type, device information, and site navigation patterns.

Information Usage and Sharing

We utilize your information strictly to operate our local cleaning business and facilitate your specific service requests.

• Service Fulfillment: We use your data to generate estimates, accurately schedule appointments, dispatch technicians to your location, and process payments.

• Customer Communication: We use your contact details to send arrival updates, answer inquiries via call or text, and provide post-cleaning customer care.

• Third-Party Disclosure: We never sell or rent your personal information. We only share necessary data with trusted third-party partners (such as secure payment processors) strictly to facilitate our business operations, or when legally mandated by New York State or federal law.

Tracking Technologies and Security

• Analytics and Tags: Our website utilizes tracking technologies (such as Google Tags) to measure website traffic and analyze user behavior. These tags collect non-personally identifiable information, which helps us understand how visitors interact with our pages. You can opt out of this tracking by disabling cookies in your browser settings.

• Cookies: Our website uses standard session cookies to enhance basic user experience and maintain site functionality.

• Data Protection: We implement commercially reasonable security protocols to protect your personal information during checkout and ensure all transaction data is fully secured. However, no internet transmission is entirely secure, and we cannot guarantee absolute data security.

User Rights and Contact Information

You retain control over the personal data you provide to our business.

• Data Access and Deletion: You may request to view, correct, or permanently delete your personal information from our active business records at any time.

• Marketing Opt-Out: You can unsubscribe from any promotional communications by contacting us directly.

To exercise these rights or ask questions regarding this policy, please contact us at:

Couch & Rug Cleaning Brooklyn (DBA of ny-carpetcleaning-nyc inc.)